TERMS AND CONDITIONS
(updated November 2020)
By using our services or buying piglets from us, you agree to abide by all our Terms and Conditions and this constitutes as a legally binding contract between you and The Pigfather ltd.
Please, be advised that when booking our Services, our Terms and Conditions will always supersede any other Terms and Conditions.
Please, familiarise yourselves with the following Terms and Conditions before booking our Services. From time to time we may change/add new conditions without prior notification, please check our website regularly.
You must be 18 years old or above to book our visits. If you are under 18 you are required to have a written consent from your legal guardian or parent (this could be in a form of an email to us ) and they must get in touch with us to book (but see below Terms for Borrow My Piggy and Pig Sales).
There are separate Terms and Conditions for “Borrow My Piggy” Experience and for the Miniature Pig Sales. For these two services you must be 21 years old or above to enter into contract with us. If you are under 21 you are required to have a written consent from your legal guardian or parent (this could be in a form of an email to us ) and they must get in touch with us to book or to purchase piglets.
The Terms for Borrow My Piggy and for Miniature Pig Sales will be emailed to you before you enter into contract with us, i.e. before you book Borrow My Piggy Experience or before you put a deposit for the purchase of Pigs from us.
We reserve the right to record some telephone conversations for training purposes.
Covid-19 Corona Virus (SARS-Cov-2)
New National Lockdown from 5th November 2020. Please, read the new Government’s Guidelines on what is and what is not permitted during the month of the lockdown. We can still provide our Borrow My Piggy Experience as the contact between our team members and you is very minimal.
In line with the Government’s Guidance on Working Safely During Covid-19 (11th May 2020), we will take all the recommended precautions when delivering our services such as keeping at least 2 meters apart from members of your household or staff, whenever possible, when setting up outdoors. We will continue to disinfect all the equipment regularly as well as practice more frequent thorough hand washing.
For the safety of our staff and customers, we would request that customers and visitors wash their hands thoroughly as per Government Covid-19 guidelines before and after entering animal pens, and to use hand gels when provided.
Please, adhere to 2 meter social distancing rules and encourage your event/party attendees to do the same whenever possible.
As per Government’s Guidelines (which came into force on 14th September 2020) social gatherings of more than 6 people will be banned in England. This applies to both indoors and outdoors. But this will not apply to schools, workplaces or Covid-secure weddings as well as funerals and members of our team will not be counted as part of this limit because we are at work and, are, therefore, exempt.
Gatherings of up to 30 people are allowed only at special venues that follow Covid-19 Secure guidelines (i.e. for funeral ceremonies etc.).
For indoor parties and events we request that windows are opened, if possible, to increase air circulation. This has been found to increase the flow of air indoors and can reduce the concentration of the virus. We also request that masks are worn by everyone indoors and children over the age of 11, as advised by the Government for indoor spaces, unless they are exempt for medical reasons.
If you are in a Tier 2 affected area we can still come and visit you as long as the visit will take place outside your home (i.e. in your garden or an outdoor space). The rule of 6 will still apply but members of our team will not be counted as part of the gatherings limit. For more detailed information, please, refer to the latest Government Guidance (Local Covid Alert: High, published on 12th October 2020).
For indoor parties and events we request that windows are opened, if possible, to increase air circulation. This has been found to increase the flow of air indoors and can reduce the concentration of the virus.
If anyone in your household or anyone planning to attend your event displays signs of Covid-19, they must not attend the event as per Government’s Guidelines. Please, inform us as soon as possible if members of your household develop symptoms – we will need to cancel and reschedule our visit.
Likewise, we must be informed if anyone in your household is self-isolating because of Covid-19. In these circumstances we will not be able to attend the event but can re-schedule when it is safe to do so.
Similarly, if our staff, who were due to attend your event, have to self isolate, we will inform you as soon as possible and will cancel the visit. We will re-schedule for the next available date. Please, note, there won’t be any compensation fees or refunds either way.
Re-booking Cancelled Visits due to Covid-19
Following the Prime Minister’s announcement on 28th May 2020 easing the lock down restrictions and allowing more social contact and small social gatherings outdoors and in private gardens from 1st June 2020, we would like to let you know that we can now start re-booking our Miniature Pig visits from 1st June 2020.
If you booked with us between 13th March 2020 and 1st June 2020 or between October and November 2020 and your visit was cancelled either by yourself or us due to the lockdowns, you now have the opportunity to re-book your visit or ask for a full refund.
If you wish to rebook your cancelled visit, please, do let us know as soon as possible. We have emailed all the customers who were affected on several occasions to offer this opportunity. However, please, note that due to the large volume of re- bookings and new bookings we are dealing with at the moment, we cannot move the date once you confirm it by paying the remainder (if you only paid a deposit before). If, for whatever circumstances you have to change the date again, there will be an administration fee equivalent to your deposit. We will only rebook free of charge due another lockdown or other Covid-19 related Government’s restrictions.
You have until 31st May 2021 to rebook your visit or ask for your refund. This is due to the exceptional circumstances of the Covid-19 situation. All bookings must be made within these dates, not outside them, and all refunds issued until 31st May 2021. If we do not hear from you, then you will lose your deposit. Please, bear this in mind.
In line with the new European Legislation General Data Protection Regulations that came into force on 25th May 2018, we are transparent on how and when we collect and use your data (Personal Identification Information (PII). In the course of the business, we may collect information about you such as your name, address and contact details which are gathered when you make an online booking with us or when you email us with your enquiry.
The Pigfather is a limited company registered in England, company registration number 11106009.
The contents, photographs, and videos supplied on our website remain at all times our property. You may not copy, reproduce, transmit, publish or display any of such data or material without our prior written permission from us.
We hold Public Liability Insurance, DBS (formerly CRB) Certificates and we comply with all up to date DEFRA, APHA and Council regulations relating to the keeping, moving and showing off miniature pigs in the UK. All relevant Certificates and Licences are available upon request.
Under the provisions of the Council Regulation (EC) No 1/2005 animals must be fit for travel to minimise undue stress. If on the day of movement, any of our show animals display signs of ill health, we reserve the right to cancel the event. In such circumstances, an alternative date can be scheduled.
Also be advised that it is illegal to feed pigs, including mini pigs, anything that has been processed or passed through a kitchen. Again, this is to minimise the risk of pigs contracting serious notifiable diseases. For this reason, please, do not feed our mini pigs anything other than what we will provide on the day.
Health, Safety and Micro Pig Welfare
Health and Safety are important to us and Risk Assessment Template is emailed upon confirmation of the booking and can be modified to suit specific situations and events.
All our animals are regularly health inspected and we comply with DEFRA and APHA guidelines on vaccinations and worming procedures to keep them healthy and to prevent disease. Our mini pigs are our very special pets and have been specially trained, heath checked, and individually identified in accordance with DEFRA and APHA guidelines.
The Pigfather’s Health and Welfare Policy for our miniature pigs can be accessed on our Micro Pig Health and Welfare Policy page.
Before our arrival at your premises, please, familiarise yourselves with our Risk Assessment Template which is a part of our compliance with the Health and Safety Executive (HSE) Guidelines and the Griffin Report on prevention of ill health as a result of contact with animals.
The Template will be emailed upon confirmation of the booking. As well as explaining the potential risks associated with handling animals and how we manage it, it will also help you to take appropriate steps to minimise such risks at your venue. Please, ensure that hand washing facilities are available at your venue as washing hands with hot soapy water is the best way to remove pathogens. We will also provide disinfectant hand gels.
Children must be supervised at all times by at least one responsible adult to ensure they follow safety procedures such as washing their hands before and after handling the animals and not putting their hands in the mouths. Such nominated persons will also be responsible for children’s behaviour during our visit. We cannot take any responsibility for looking after the children at your venue.
Clearly describe your venue on the Booking Form, which is located at the bottom of the page. For Health and Safety of our staff and animals, the venue needs to be easily accessible. Please, let us know before booking us so that we can work with you. Also, as explained in our Risk Assessment, please, remove clutter/any obstructing objects or furniture before our arrival if the event will take place indoors.
We require a deposit of 25% of the hourly rate of the booking (or 25% of the total amount, whichever applies), which must be paid in advance to secure your visit. If you require a visit more than a month in advance of your enquiry, the outstanding amount is payable in full a month before the booking date. This will include the remaining 75% of the amount including any additional charges such as distance and parking fees.
Please, note, that if we do not receive the outstanding amount by the deadline specified in your Invoice and which you would have been reminded of by the courtesy email we send to all our customers in good time, we reserve the right to cancel your booking and open that date to other customers. You will incur an administration charge equivalent to your deposit (i.e. you will lose your paid deposit). Please, bear this in mind to avoid disapointment.
If you wish to book us at a month’s notice of your event, then the full amount must be paid at the time of booking. We will not secure the booking until the payment is settled in full prior to our arrival. Please, bear in mind that if we do not receive the whole booking fee prior to the event date, we will not be able to attend your event.
Sometimes we may have two people interested in the same date. We will inform both parties as soon as possible when such situations arise and will reserve the booking date for the first customer who pays. We will always inform you of our decision.
Distance fees may apply. We will also add any Parking fees, Congestion or toll charges to the total bill – you will be advised of these at the time of your enquiry.
Email us for prices. If you are thinking of booking multiple visits, please, enquire and we can make you an offer you cannot refuse!
Due to the nature of our business and in accordance with the APHA conditions to our license, we are not able to visit venues where other farm animals are scheduled to be present at the same time and in close proximity to our pigs. This is to minimise the risk of spreading notifiable diseases which can affect these animals. We reserve the right to leave if we find that this condition has not been met. No refunds will be made.
Likewise, please, ensure that dogs/cats/other domestic animals are safely contained out of the way for the safety of our pigs and handlers. Please, bear this in mind.
Please, ensure that parking is available for our medium sized transit van, either on the drive or a parking space directly opposite the venue/premises or as close to it as possible, so that we can unload the animals and equipment safely. We request that if parking is not available on the private drive/venue premises, then a space is reserved for us either by parking your own vehicle on it or by using cones. Please, provide us with a Parking Permit in areas where parking is restricted. Any parking fees incurred will be charged back to the client.
In Residents Permit only areas, please, provide a Parking Permit for us to use on the day of the event. If local parking has not been made available for us on the day or the parking is restricted by any means or not available at the venue/premises when we arrive to set up, we will not be held liable for the late start or any loss of time that would have otherwise been spent at the event, as a result of this. In such circumstances, the lost time can only be made up at our discretion/availability and upon receipt of the full amount for the time requested before the service is continued.
In cases where we are unable to find suitable parking due to congested roads or time limits set by the parking machines, we may have to cancel the booking. In such circumstances, we will not be held liable and the customer bears all responsibility. The booking can be re-scheduled for another day, but 50% of the total amount will need to be paid to secure that date. Please, bear this in mind.
In areas with Congestion charges/ULEZ charge or any other fees, the fees will be added to the total cost. Please, advise us when booking.
Arrival at venue
To enable us to provide you with the Service you have paid for, we aim to arrive at your venue around 30 minutes before your allocated time to set up. You will not be charged for this time. Please, ensure that the venue is accessible for us to allow for these preparations or if it is not accessible then, sadly, this set up time will be done in your hour or hourly slot.
If you wish for us to set up in your local park, we advise you consult your council to ensure they will allow mini pigs to be present there before you book our services. It is your responsibility to ensure our miniature pigs can be legally exhibited there, and you remain liable for any consequences/fines which may incur as a result. We will request to see written communication with the council or relevant authority confirming the permission before we arrive.
We will also require up 30 min to pack up after the event depending on the venue and if we have to use a gazebo, so, please, ensure you have permission for us to remain on the premises.
Also, please, be advised that, as per our Risk Assessments, there is a small risk of some scratching of floors in situations when we are booked indoors. However, we do take all the necessary precautions to minimise that risk. If we set up on the grass, there will be some damage to the grass due to the pigs grazing and/or rooting on your grass or soil, and the movement of the equipment.
Miniature pig handling
We request that a responsible adult is present at your event who will ensure that children/adults follow our instructions on safe handling of animals. No matter how well-socialised animals can be, they can get frightened by loud noises, sudden movements or rough handling. Suitable footwear is advisable for anyone deciding to go in the pen with the pigs – we do not recommend open-ended shoes such as sandals as the pigs may mistake the toes for food and nibble them! Whenever this is not practical, i.e. during hot summer days, we advise to move your feet away when the pigs are around and to lift young children’s feet up.
Please, also be aware that adults/children who are not well on the day (i.e. have an infectious illness, i.e. cold, chest or wound infection, etc.) will not be permitted to handle the mini pigs. This is due to the fact that certain human illnesses can be transmitted to the animals and vice versa. Pigs can be affected by a number of infectious human illnesses. Before any visit we ensure that our animals remain healthy and we try to protect them from becoming ill for their next adventure.
Any advice given by our animal handlers on the day needs to be strictly adhered to for the safety of both people and our animals, and to ensure your event goes smoothly. We will not allow rough handling or forcing animals to do anything they are not comfortable with doing and if this is not followed we reserve the right to leave the party/venue.
Please, be also aware, that, despite some of our photos showing children/adults holding the piglets, this experience may not always be provided on the day of your booking. Piglets in general get scared when being picked up as they are prey animals and they dislike their feet being off the ground. With much training and love we have managed to accustom some of our piglets to being held. They indeed enjoy it, but only when they chose to. Animal Welfare is always our priority and we are committed to treating our animals with respect and to abide by the many Regulations covering Animal Handling and Welfare that apply to us. For this reason, we never make a promise to our customers that they will be able to hold the piglets. We assess each and every piglet on the day and go with their wishes and preferences. After all, respecting the animals will ensure they are happy during the visit and will give you an unforgettable and pleasant experience.
During events we participate in we may take photographs/videos of our staff and our animals. We will always ask for your consent prior if you wish to be included in these. If you have any objections to us videotaping/photographing your event/children/adults, please, inform us prior to the event. We only use such photographs/videos for our own marketing on Social Media and our Website. We do not sell or share these with any Third Parties.
You are welcome to take videos/photographs of us and our mini pigs for your personal and social media use. Please, inform us if these will be used in any advertising/promotional material or business – we politely request that copies/links are provided to us for our own marketing. Please, inform us in writing.
Adverse Weather Conditions
When booking our visits outdoors during the Autumn/Winter season, please, bear in mind that the weather conditions can be unpredictable and changeable. If you are planning an event outdoors, to avoid disappointment, it might be a good idea to have a back up plan if the conditions are extreme, such as high winds and rain, in which case erecting a gazebo outside would be difficult. Having a small indoor space, either in a spare room or a garage or even hiring a hall can work really well in such circumstances.
Please, bear in mind, however, that in certain extreme weather conditions, we may have to re-schedule our visit due to animal and staff welfare, or refund you in full. We will aim to inform the organizer of the event as soon as possible.
Our vehicle is equipped with air conditioning as well as extra ventilation vents and a fan to minimize the risk of the animals overheating in the summer.
However, if the ambient temperatures are extreme, we would have to assess whether it would be safe for the animals to attend an event. We will do everything possible to ensure the animals are comfortable, as the first priority, and that we fulfil our bookings, however, in certain situations, for the animals’ welfare, we may have to re-schedule the booking.
Likewise, if the road conditions are dangerous due to icy conditions, extreme snow, or strong winds/rain, we may also have to re-schedule our visit. We will aim to inform our customers as early as practicable.
We will not be held liable in such circumstances.
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 a client has the right to cancel their booking made 14 or more working days of the event beginning on the day after we send the booking confirmation. A full refund will be made available for cancellations of 14 working days and above.
According to the above Regulations there is no right of cancellation where the booked event begins within this fourteen day period. However, at The Pigfather we do make concessions for cancellations made within 14 working days of the scheduled visit. If you wish to cancel your booking less than 14 working days’ from your scheduled visit we will refund 75% of the total amount paid (if you have paid in full) but will retain 25% deposit as an admin fee. If you only paid the deposit, this will not be refunded. If you cancel within 3 working days of your booking date, no refunds will be offered (i.e. we will retain the full amount paid).
If we have to cancel the event due to circumstance out of our control (adverse weather conditions, animal illness, etc.) we aim to provide an alternative date suitable for both parties. We will inform you as soon as possible. Although we allow an extra 30 – 40 min to arrive at the venue to park and set up, in the unlikely event of us running late due to traffic congestion or other unforeseen reasons, the client may not cancel if it is still possible for the event to go ahead. We will provide the lost time whenever possible.
For cancellations due to Covid-19, please, refer to Cancellations due to Covid 19 paragraph below.
Cancellations due to Covid-19 Coronavirus Outbreak or any other notifiable viral diseases.
If your family or friends who are going to be attending the booked event have to self isolate at the last minute, please, cancel our visit by either calling or emailing us. We will re-schedule your visit for the next suitable for both parties date. Likewise, if members of our staff, who were due to attend your event, have to self isolate, we will inform you as soon as possible and will cancel the visit. We will re-schedule for the next available date. Please, note, there won’t be any compensation fees offered either way.
We would only move the date/reschedule our service or refund your deposit (or the full amount if you have paid in full) if you or your family member(s) in the household are experiencing symptoms of Covid-19 or have tested positive for Covid -19 and the service could not be provided on those dates. We would need to see proof of positive Covid-19 test result in order to cancel or reschedule your visit.
60 Windsor Avenue