TERMS AND CONDITIONS
(updated December 2021)
By using our services or buying piglets from us, you agree to abide by all our Terms and Conditions and this constitutes as a legally binding contract between you and The Pigfather ltd.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE, DO NOT USE OUR SERVICES.
Please, be advised that when booking our Services, our Terms and Conditions will always supersede any other Terms and Conditions.
Please, familiarise yourselves with the following Terms and Conditions before booking our Services. From time to time we may change/add new conditions without prior notification, please check our website regularly.
You must be 18 years old or above to book our visits. If you are under 18 you are required to have a written consent from your legal guardian or parent (this could be in a form of an email to us ) and they must get in touch with us to book (but see below Terms for Borrow My Piggy and Pig Sales).
There are separate Terms and Conditions for “Borrow My Piggy” Experience and for the Miniature Pig Sales. For these two services you must be 21 years old or above to enter into contract with us. If you are under 21 you are required to have a written consent from your legal guardian or parent (this could be in a form of an email to us ) and they must get in touch with us to book or to purchase piglets.
The Terms for Borrow My Piggy and for Miniature Pig Sales will be emailed to you before you enter into contract with us, i.e. before you book Borrow My Piggy Experience or before you put a deposit for the purchase of Pigs from us.
We reserve the right to record some telephone conversations for training purposes.
Covid-19 Corona Virus (SARS-Cov-2) 2020 events
New National Lockdown from 5th November 2020. Please, read the new Government’s Guidelines on what is and what is not permitted during the month of the lockdown. We can still provide our Borrow My Piggy Experience as the contact between our team members and you is very minimal.
In line with the Government’s Guidance on Working Safely During Covid-19 (11th May 2020), we will take all the recommended precautions when delivering our services such as keeping at least 2 meters apart from members of your household or staff, whenever possible, when setting up outdoors. We will continue to disinfect all the equipment regularly as well as practice more frequent thorough hand washing.
For the safety of our staff and customers, we would request that customers and visitors wash their hands thoroughly as per Government Covid-19 guidelines before and after entering animal pens, and to use hand gels when provided.
Please, adhere to 2 meter social distancing rules and encourage your event/party attendees to do the same whenever possible.
As per Government’s Guidelines (which came into force on 14th September 2020) social gatherings of more than 6 people will be banned in England. This applies to both indoors and outdoors. But this will not apply to schools, workplaces or Covid-secure weddings as well as funerals and members of our team will not be counted as part of this limit because we are at work and, are, therefore, exempt.
Gatherings of up to 30 people are allowed only at special venues that follow Covid-19 Secure guidelines (i.e. for funeral ceremonies etc.).
For indoor parties and events we request that windows are opened, if possible, to increase air circulation. This has been found to increase the flow of air indoors and can reduce the concentration of the virus. We also request that masks are worn by everyone indoors and children over the age of 11, as advised by the Government for indoor spaces, unless they are exempt for medical reasons.
If you are in a Tier 2 affected area we can still come and visit you as long as the visit will take place outside your home (i.e. in your garden or an outdoor space). The rule of 6 will still apply but members of our team will not be counted as part of the gatherings limit. For more detailed information, please, refer to the latest Government Guidance (Local Covid Alert: High, published on 12th October 2020).
For indoor parties and events we request that windows are opened, if possible, to increase air circulation. This has been found to increase the flow of air indoors and can reduce the concentration of the virus.
If anyone in your household or anyone planning to attend your event displays signs of Covid-19, they must not attend the event as per Government’s Guidelines. Please, inform us as soon as possible if members of your household develop symptoms – we will need to cancel and reschedule our visit.
Likewise, we must be informed if anyone in your household is self-isolating because of Covid-19. In these circumstances we will not be able to attend the event but can re-schedule when it is safe to do so.
Similarly, if our staff, who were due to attend your event, have to self isolate, we will inform you as soon as possible and will cancel the visit. We will re-schedule for the next available date. Please, note, there won’t be any compensation fees or refunds either way.
Re-booking Cancelled Visits due to Covid-19 – 2020 events
Following the Prime Minister’s announcement on 28th May 2020 easing the lock down restrictions and allowing more social contact and small social gatherings outdoors and in private gardens from 1st June 2020, we would like to let you know that we can now start re-booking our Miniature Pig visits from 1st June 2020.
If you booked with us between 13th March 2020 and 1st June 2020 or between October and November 2020 and your visit was cancelled either by yourself or us due to the lockdowns, you now have the opportunity to re-book your visit or ask for a full refund.
If you wish to rebook your cancelled visit, please, do let us know as soon as possible. We have emailed all the customers who were affected on several occasions to offer this opportunity. However, please, note that due to the large volume of re- bookings and new bookings we are dealing with at the moment, we cannot move the date once you confirm it by paying the remainder (if you only paid a deposit before). If, for whatever circumstances you have to change the date again, there will be an administration fee equivalent to your deposit. We will only rebook free of charge due another lockdown or other Covid-19 related Government’s restrictions.
You have until 31st May 2021 to rebook your visit or ask for your refund. This is due to the exceptional circumstances of the Covid-19 situation. All refunds must be issued before 31st May 2021. If we do not hear from you, then you will lose your deposit. If you come back to us after 31st May 2021, you can still reschedule your visit but you cannot ask for a refund. Please, bear this in mind.
In line with the new European Legislation General Data Protection Regulations that came into force on 25th May 2018, we are transparent on how and when we collect and use your data (Personal Identification Information (PII). In the course of the business, we may collect information about you such as your name, address and contact details which are gathered when you make an online booking with us or when you email us with your enquiry.
The Pigfather is a limited company registered in England, company registration number 11106009.
The contents, photographs, and videos supplied on our website remain at all times our property. You may not copy, reproduce, transmit, publish or display any of such data or material without our prior written permission from us.
We hold Public Liability Insurance, DBS (formerly CRB) Certificates and we comply with all up to date DEFRA, APHA and Council regulations relating to the keeping, moving and showing off miniature pigs in the UK. All relevant Certificates and Licences are available upon request.
Under the provisions of the Council Regulation (EC) No 1/2005 animals must be fit for travel to minimise undue stress. If on the day of movement, any of our show animals display signs of ill health, we reserve the right to cancel the event. In such circumstances, an alternative date can be scheduled.
Also be advised that it is illegal to feed pigs, including mini pigs, anything that has been processed or passed through a kitchen. Again, this is to minimise the risk of pigs contracting serious notifiable diseases. For this reason, please, do not feed our mini pigs anything other than what we will provide on the day.
Health, Safety and Micro Pig Welfare
Health and Safety are important to us and Risk Assessment Template is emailed upon confirmation of the booking and can be modified to suit specific situations and events.
All our animals are regularly health inspected and we comply with DEFRA and APHA guidelines on vaccinations and worming procedures to keep them healthy and to prevent disease. Our mini pigs are our very special pets and have been specially trained, heath checked, and individually identified in accordance with DEFRA and APHA guidelines.
The Pigfather’s Health and Welfare Policy for our miniature pigs can be accessed on our Micro Pig Health and Welfare Policy page.
Before our arrival at your premises, please, familiarise yourselves with our Risk Assessment Template which is a part of our compliance with the Health and Safety Executive (HSE) Guidelines and the Griffin Report on prevention of ill health as a result of contact with animals.
The Template will be emailed upon confirmation of the booking. As well as explaining the potential risks associated with handling animals and how we manage it, it will also help you to take appropriate steps to minimise such risks at your venue. Please, ensure that hand washing facilities are available at your venue as washing hands with hot soapy water is the best way to remove pathogens. We will also provide disinfectant hand gels.
Children must be supervised at all times by at least one responsible adult to ensure they follow safety procedures such as washing their hands before and after handling the animals and not putting their hands in the mouths. Such nominated persons will also be responsible for children’s behaviour during our visit. We cannot take any responsibility for looking after the children at your venue.
Please, note, for School Visits (Classroom or Assembly or the like) for Health and Safety of our staff, the animals and children and to enhance the Learning Experience we can only accommodate 2 classes (of up to 30 children each) per hour. Each class would get an Educational talk of 5 -10 minutes each at the beginning of the session followed by approximately 20 – 25 minutes per class of piggy petting inside the pen.
Clearly describe your venue when you contact us. For Health and Safety of our staff and animals, the venue needs to be easily accessible. Please, let us know before booking us so that we can work with you. Also, as explained in our Risk Assessment, please, remove clutter/any obstructing objects or furniture before our arrival if the event will take place indoors.
For bookings of 1 month or less in advance of enquiry we request that full payment is made to secure your date. For bookings of more than a month in advance to secure the booking date we request that a 25% non-refundable deposit is paid. The rest of the payment could be made at any time and the latest 1 month before the booking date. We will send you a reminder email closer to the time.
May we advise that your chosen date(s) remain open to other customers (i.e. you are not booked in) until we receive payment from you. Bookings are made on a first come first served basis. We will not provide a visit if payment has not been made in full by the specified date before the visit. Please, bear this in mind to avoid disappointment. Please, also note we only hold the quoted price for a maximum of 3 months, after this time the price can change.
If we do not receive the outstanding amount by the deadline specified in our second Reminder email (usually 2 weeks before the booking date), we reserve the right to cancel your booking and open that date to other customers. You will incur an administration charge equivalent to your deposit (i.e. you will lose your paid deposit).
Sometimes we may have two people interested in the same date. We will inform both parties as soon as possible when such situations arise and will reserve the booking date for the first customer who pays. We will always inform you of our decision.
Distance fees may apply. We will also add any Parking fees, Congestion or toll charges to the total bill – you will be advised of these at the time of your enquiry. Please, note any parking charges need to be paid in full prior to our visit. If these are not paid by the specified date in our email, we reserve the right to cancel your visit and an administration charge equivalent to a 25% of the total payment will be applied (i.e. you will lose your deposit). Equally, if you chose to cancel your visit you will incur the same administration charge. Please, bear this in mind.
Email us for prices. If you are thinking of booking multiple visits, please, enquire and we can make you an offer you cannot refuse!
Due to the nature of our business and in accordance with the APHA conditions to our license, we are not able to visit venues where other farm animals, as well as horses, ponies or donkeys, are scheduled to be present at the same time and in close proximity to our pigs. This is to minimise the risk of spreading notifiable diseases which can affect these animals. We reserve the right to leave if we find that this condition has not been met. No refunds will be made.
Likewise, please, ensure that dogs/cats/other domestic animals are safely contained out of the way for the safety of our pigs and handlers. Please, bear this in mind.
Please, ensure that parking is available for our medium sized transit van, either on the drive or a parking space directly opposite the venue/premises or as close to it as possible, so that we can unload the animals and equipment safely. We request that if parking is not available on the private drive/venue premises, then a space is reserved for us either by parking your own vehicle on it or by using cones, etc. Please, provide us with a Parking Permit in areas where parking is restricted. Please, note any parking charges need to be paid in full prior to our visit. If these are not paid by the specified date in our email, we reserve the right to cancel your visit and an administration charge equivalent to a 25% of the total payment will be applied (i.e. you will lose your deposit). Equally, if you chose to cancel your visit you will incur the same administration charge. Please, bear this in mind.
In Residents Permit only areas, please, provide a Parking Permit for us to use on the day of the event. If local parking has not been made available for us on the day or the parking is restricted by any means or not available at the venue/premises when we arrive to set up, we will not be held liable for the late start or any loss of time that would have otherwise been spent at the event, as a result of this.
In areas with Congestion charges/ULEZ charge or any other fees, the fees will be added to the total cost. Please, advise us when booking.
Arrival at venue
We aim to arrive at your venue/house around 30 – 40 minutes before your booked time to set up. You will not be charged for this time. Please, ensure that the venue/property is accessible for us to allow for these preparations or if it is not accessible then, sadly, this set up time will be done in your hour or hourly slot.
If you wish for us to set up in your local park, we advise you consult your council to ensure they will allow mini pigs to be present there before you book our services. It is your responsibility to ensure our miniature pigs can be legally exhibited there, and you remain liable for any consequences/fines which may incur as a result. We will request to see written communication with the council or relevant authority confirming the permission before we arrive.
We will also require up 30 min to pack up after the event depending on the venue and if we have to use a gazebo, so, please, ensure you have permission for us to remain on the premises.
Also, please, be advised that, as per our Risk Assessments, there is a small risk of some scratching of floors in situations when we are booked indoors or patios or other hard standing surfaces when we are booked outdoors. However, we do take all the necessary precautions to minimise that risk. If we set up on the grass, there will be some damage to the grass due to the pigs grazing and/or rooting on your grass or soil, and the movement of the equipment.
Please, be advised that in the event of us arriving at your property on time and no one is there to meet up, we will wait for half an hour and call you on the given number as well as email you. If after half an hour we are still not able to make contact with you, we would leave and your booking will be cancelled and you will lose all the money. If you wish to re-schedule for another date, you would then need to pay the full amount again.
Miniature pig handling
We request that a responsible adult is present at your event who will ensure that children/adults follow our instructions on safe handling of animals. No matter how well-socialised animals can be, they can get frightened by loud noises, sudden movements or rough handling. Suitable footwear is a must for anyone deciding to go in the pen with the pigs – we do not recommend open-ended shoes such as sandals as the pigs may mistake the toes for food and nibble them! Whenever this is not practical, i.e. during hot summer days, we advise to move your feet away when the pigs are around and to lift young children’s feet up. Please, note that if you do decide to go into the pig pen with open-toe shoes, you do so at your own risk – we cannot take responsibility for accidental toe nibbling!
Please, also be aware that adults/children who are not well on the day (i.e. have an infectious illness, i.e. cold, chest or wound infection, etc.) will not be permitted to handle the mini pigs. This is due to the fact that certain human illnesses can be transmitted to the animals and vice versa. Pigs can be affected by a number of infectious human illnesses. Before any visit we ensure that our animals remain healthy and we try to protect them from becoming ill for their next adventure.
Any advice given by our animal handlers on the day needs to be strictly adhered to for the safety of both people and our animals, and to ensure your event goes smoothly. We will not allow rough handling or forcing animals to do anything they are not comfortable with doing and if this is not followed we reserve the right to leave the party/venue.
Please, be also aware, that, despite some of our photos showing children/adults holding the piglets, this experience may not always be provided on the day of your booking. Piglets in general get scared when being picked up as they are prey animals and they dislike their feet being off the ground. With much training and love we have managed to accustom some of our piglets to being held. They indeed enjoy it, but only when they chose to. Animal Welfare is always our priority and we are committed to treating our animals with respect and to abide by the many Regulations covering Animal Handling and Welfare that apply to us. For this reason, we never make a promise to our customers that they will be able to hold the piglets. We assess each and every piglet on the day and go with their wishes and preferences. After all, respecting the animals will ensure they are happy during the visit and will give you an unforgettable and pleasant experience.
Please, also be aware that any other pig activites such as agility, grooming, pig racing etc. can only be provided after our assessement of your garden/venue and are not guaranteed. If your garden/venue is not secure or safe, or for other reasons evident on the day of our arrival at the garden/venue, then we may decide that no such activities would take place. The final decision will always be ours for the welfare of our pigs.
During events we participate in we may take photographs/videos of our staff and our animals. We will always ask for your consent prior if you wish to be included in these. If you have any objections to us videotaping/photographing your event/children/adults, please, inform us prior to the event. We only use such photographs/videos for our own marketing on Social Media and our Website. We do not sell or share these with any Third Parties.
You are welcome to take videos/photographs of us and our mini pigs for your personal and social media use. Please, inform us if these will be used in any advertising/promotional material or business – we politely request that copies/links are provided to us for our own marketing. Please, inform us in writing.
If you have booked our miniature pigs for a photoshoot or a PR Campaign we require that copies of images/videos are sent to us for our own marketing use. Please, bear this in mind when hiring our pigs for your Promotional Campaigns.
Adverse/Extreme Weather Conditions/Animals not well on the day of your booking
When booking our visits outdoors, please, bear in mind that the UK weather conditions can be unpredictable and changeable. If you are planning an event outdoors, to avoid disappointment, it might be a good idea to have a back up plan if the conditions are unfavourable, such as high winds, rain, snow, etc., in which case erecting a gazebo outside would be difficult. Having a small indoor space, either in a spare room or a garage or even hiring a hall can work really well in such circumstances.
Please, note, in most cases we do not re-schedule booked visits if on the day of your booking the weather forecast is for rain as we run a very busy schedule of bookings. In cases of rain, we could either set up indoors (when we are permitted to do so with regards to Covid-19 restrictions or others), or we could provide a large sturdy gazebo to be set up oudoors. Please, be aware that the gazebo provision is subject to availability, so if you would like us to provide our gazebo for your event, please, do ask in advance as it may have already been reserved for another booking on the same day.
If you still wish to reschedule the booking and subject to availability, a re-booking fee, equivalent to a 25% of the ORIGINAL (not new) total booking fee, will have to be paid. If you only paid a deposit, you would have to pay the remainder of the Invoice in addition to a 25% rebooking fee (25% of the Original total booking) if you wish to reschedule your visit.
All reschedulling will be at The Pigfather’s discretion and subject to availability only and within 3 months of the original booking date .
Please, bear in mind, however, that in certain extreme weather conditions, we may have to re-schedule our visit due to animal and staff welfare. We will aim to inform the organizer of the event as soon as possible. This also applieds in situation when one or more of our animals are not fit to travel (i.e. due to illness or injury). Please, note that if you wish to cancel the booking, an administration fee, equivalent to a 25% of the total booking (i.e. your deposit), will be applied (i.e. we will refund 75% of your total amount and retain 25%).
Our vehicle is equipped with air conditioning as well as extra ventilation vents and a fan to minimize the risk of the animals overheating in the summer.
However, if the ambient temperatures are extreme, we would have to assess whether it would be safe for the animals to attend an event. We will do everything possible to ensure the animals are comfortable, as the first priority, and that we fulfil our bookings, however, in certain situations, for the animals’ welfare, we may have to re-schedule the booking. Please, note that if you wish to cancel the booking, an administration fee, equivalent to a 25% of the total booking (i.e. your deposit), will be applied (i.e. we will refund 75% of your total amount and retain 25%).
Likewise, if the road conditions are dangerous due to icy conditions, extreme snow, or strong winds/rain, we may also have to re-schedule our visit. We will aim to inform our customers as early as practicable. If you wish to cancel the booking, an administration fee, equivalent to a 25% of the total booking (i.e. your deposit), will be applied (i.e. we will refund 75% of your total amount and retain 25%).
We will not be held liable in such circumstances and no compensation fees will be paid.
All deposits are non-refundable. If you wish to cancel your booking, you will lose your deposit. For cancellations due to Covid-19, please, refer to the section below specifically dealing with Covid-19 situation.
If you paid a deposit for a booking which is more than a month ahead and fail to pay the remainder of your Invoice by the specified by us date, usually 14 working days before the booking at the latest, you will lose your deposit as our admin fee if you wish to cancel your booking.
All parking charges must be paid by the customer prior to our visit. If these are not paid by the specified date in our email, we reserve the right to cancel your visit and an administration charge equivalent to a 25% of the total payment will be applied (i.e. you will lose your deposit). Equally, if you chose to cancel your visit you will incur the same administration charge. Please, bear this in mind.
If you would like to re-schedule your booking and you have paid the full amount, you would have to pay the re-scheduling fee equivalent to a 25% of the total Original (not new) booking. In cases where only a deposit has been paid to secure your booking, to re-schedule this booking, a 25% of the total Original booking fee will have to be paid as a re-scheduling fee as well as the remainder of your Invoice for the new booking. Cancelling your booking will incur a cancellation fee equivalent to a 25% of the total original amount (where you paid for the booking in full) to cover loss of business and admin time.
All reschedulling will be at The Pigfather’s discretion and subject to availability only. It is not guaranteed. At present, all rescheduled bookings must take place before 14th February 2022.
If you cancel within 3 working days of your booking, no refunds will be offered (i.e. we will retain the full amount paid).
If we have to cancel the event due to circumstance out of our control (adverse weather conditions, animal illness, etc.) we aim to provide an alternative date suitable for both parties. We will inform you as soon as possible. Please, note that if you wish to cancel the booking, an administration fee, equivalent to a 25% of the total booking (i.e. your deposit), will be applied (i.e. we will refund 75% of your total amount and retain 25%).
Although we allow an extra 30 – 40 min to arrive at the venue to park and set up, in the unlikely event of us running late due to traffic congestion or other unforeseen reasons, the client may not cancel if it is still possible for the event to go ahead. We will provide the lost time whenever possible. However, if you wish to cancel the booking, an administration fee, equivalent to a 25% of the total booking (i.e. your deposit), will be applied (i.e. we will refund 75% of your total amount and retain 25%).
For cancellations due to Covid-19, please, refer to Cancellations due to Covid 19 paragraph below.
Cancellations/Re-scheduling due to Covid-19 Coronavirus Outbreak or any other notifiable diseases.
If your family or friends who are going to be attending the booked event have to self isolate at the last minute, please, cancel our visit by either calling or emailing us as soon as possible. We will re-schedule your visit for the next suitable for both parties date. Likewise, if members of our staff, who were due to attend your event, have to self isolate before your visit, we will inform you as soon as possible and will cancel the visit. We will re-schedule for the next available date. Please, note, there won’t be any compensation fees offered either way.
We would only move the date/reschedule our service if you or your family member(s) in the household are experiencing symptoms of Covid-19 and/or have tested positive for Covid -19 and the service could not be provided on those dates. We would need to see proof of positive Covid-19 test result in order to cancel or re-schedule your visit. If you wish to cancel the visit and not re-schedule for another date, we would refund 75% of the total amount paid to us and will retain an administration/loss of business fee equivalent to your deposit or a 25% of the total amount paid, whichever applies.
If one or more of our staff who was/were scheduled to arrive at your event test positive before your event, we will inform you as soon as possible. We can then re-schedule your visit for another date. However, if you wish to cancel our visit due to us testing positive and not being able to fulfil our booking, we would refund the total amount you paid.
Please, note, we will not cancel or re-schedule your booked visit with regards to Covid-19 for any other reason unless the Government imposes another lockdown or further restrictions meaning your event could not go ahead. Change in the number of people able to socialise indoors or outdoors or if your decide to postpone/reschedule your event for any other reason apart from the Government imposed Covid-19 lockdown or any other Government imposed restrictions, this will not present a reason for us to cancel/re-schedule your visit.
If you still wish to re-schedule your visit, we will charge a loss of business/administration fee equivalent to 25% of the total amount you paid for the booking. If you wish to cancel your booking this will incur a cancellation fee equivalent to a 25% of total original amount (where you paid for the booking in full) to cover loss of business and admin time.
If there is another Government imposed lockdown or any other severe restrictions meaning your visit could not be provided on the booked date, you can reschedule to another suitable for both parties date. If you decide to cancel this booking we will charge a loss of business fee equivalent to a 25% of the total amount paid, or if you paid a deposit, you will lose your deposit. At present, all rescheduled bookings must take place before 14th February 2022. If you do not reschedule before this time, you will lose your deposit or the 25% of the total fee paid, whichever applies.
All reschedulling will be at The Pigfather’s discretion and subject to availability only. It is not guaranteed. At present, all rescheduled bookings must take place before 14th February 2022.
Please, note, we will charge an administration/loss of business fee equivalent to a 25% of the total booking fee in cases of cancellations due to Covid-19 events outlined above (i.e. you or a member of your family testing positive before our visit and the visit could not take place or due to any Government’s restrictions or lockdowns).
Requesting a Self test prior to our arrival
We appreciate everyone has different situations and concerns regarding Covid-19. We regularly test ourselves and our staff to ensure any asymptomatic infections are picked up and recorded and we continue to follow all the Government’s Guidelines with regards to Covid-19 and other infections. However, if you wish for us to have a self-test (Rapid Antigen Test or Lateral Flow Test/Rapid Lateral Flow Test) for Covid-19 prior to your booked event, we are happy to carry this out for the team who will be visiting you, provided we are given at least 5 working days (7 days in total) prior to arrival at your event. This is necessary in order for us to obtain the tests in good time. The tests will be done 48 hours prior to our departure for your event. Please, ensure you carry out your own tests 48 hours before our arrival for your booking.
Please, be aware that if we do not receive enough notice and we cannot obtain the tests prior to our departure for your event, we will not be able to test ourselves/our team. Due to the large amount of preparations which need to be done for every booking prior to arrival, we cannot have the tests carried out on arrival. Therefore, you would either need to re-schedule your booking or cancel or go ahead without a test result from us. Rescheduling can be done within the next 3 months only and will incur a 25% administration fee (of the total amount you paid). If you wish to cancel your booking, there will be no refunds given (i.e. we will retain the full amount paid).
If we or you (your family members) test positive 48 hours prior to our arrival, the visit would need to be either rescheduled (in the next 3 months) or cancelled. If we test positive and you wish to cancel our visit, we will refund the full amount you paid for your booking. If you test positive (we would need to see proof of your positive test result) and wish to cancel, we will refund 75% of the total amount paid and will retain the 25% as an administration/loss of business fee. Rescheduling can be done withing the next 3 months at no extra charge.
If you do not give us a 48 hour notice of your positive test result (i.e. you notify us less than 48 hours prior to our booked time) you will incur a 25% administration/loss of business fee (from the total amount you paid) if you wish to re-schedule our visit. Cancelling a visit less than 48 hours before the start time of our visit, will result in you losing all of the money you paid. Please, bear this in mind to avoid disappointment.
60 Windsor Avenue